| NCH Docket No | 1970248 | Dated | 2020-03-21 | Sector | Agency Services |
|---|---|---|---|---|---|
| Problem Reported | Consumer had booked 2 train tickets online in mid-November 2019 for the journey date of early March 2020 and paid the total amount of ₹2,558.68. A week earlier to the travel date, he cancelled the train ticket and received a message for cancellation with settlement ID and Bank Reference ID for the amount of ₹2,300 but even after almost 20 days, the amount was not reflecting in his account. | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded to by the company on the NCH Portal giving the refund ARN and stating that “...With the help of ARN number you can ask the refund status from your card issuing bank...” | ||||
| Consumer Remark in INGRAM | Excellent | ||||
