| NCH Docket Number |
3959844 |
Dated |
2022-10-25 |
Sector |
Banking- Credit Card (other than Digital Payments) |
| Problem Reported |
Consumer had applied for an add-on card, but the bank rejected
the request as the date of birth was different on the PAN card/identity card |
| Escalation by NCH |
As the Bank is a convergence partner of NCH; the grievance was responded on the portal itself that the application had been re-processed, based on the PAN copy submitted by the customer, and the card issued has been delivered |
| Consumer Feedback (INGRAM) |
Excellent! This is to bring to your notice that i am happy my complaint solved by bank and thank you all consumer helpline members |
