| NCH Docket Number |
4208266 |
Dated |
2023-01-23 |
Sector |
e-commerce - Online shopping |
| Problem Reported |
Consumer had purchased a home appliance - a grinder - in the second week of January 2023 from an online shopping portal by COD (cash on delivery). On receiving the product 4 days later, as the grinder was not working, he registered his request for a replacement. The company arranged for the pickup but thereafter informed him that the grinder was not new, but used one. Consumer said that this showed that the company had sent him a used grinder. He wanted NCH to take necessary action. |
| Escalation by NCH |
As the portal is a not a convergence partner of the National Consumer Helpline; the grievance was e-mailed to the company. |
| Consumer Feedback (INGRAM) |
Excellent! They refund the paid amount of Rs 2475/- in my account. Thank you for the action taken by you, so that they processed the refund |
