| NCH Docket No | 4246978 | Dated | 2023-02-06 | Sector | e-commerce - Online Cab Services/ Car Rentals |
|---|---|---|---|---|---|
| Problem Reported | Consumer had lodged several grievances with the online cab services company, but was unable to log into their app since the last 3 months. None of the grievances had been taken care of by the company and the consumer said that he was harassed because of this. | ||||
| Escalation by NCH | As the company is a convergence partner of NCH; the grievance was responded on the portal that ‘As discussed, we have taken appropriate action to eradicate such instances in future. Thanks for confirming over the call that you were able to login in the App for the registered number xxxxxxx.. | ||||
| Consumer Remark in INGRAM | Excellent! Thanks Team Modi Ji for establishing such a wonderful desk to resolve Consumer grievances. | ||||
