| NCH Docket Number |
4222256 |
Dated |
2023-01-29 |
Sector |
e-commerce – online shopping |
| Problem Reported |
Consumer had ordered a branded parking camera from an online shopping portal, by paying ₹1004/- but the order was not dispatched as the product was out of stock. The order had been cancelled, but his amount had not been refunded, even after 2 weeks |
| Escalation by NCH |
As the company is a not a convergence partner of the National Consumer Helpline; the grievance was e-mailed to the shopping portal, and two reminders were also sent |
| Consumer Feedback (INGRAM) |
Excellent! I have received refund amount. Thanks National Consumer Helpline |
