| NCH Docket No | 2419421 | Dated | 2020-12-01 | Sector | Consumer Durables |
|---|---|---|---|---|---|
| Problem Reported | Consumer had purchased a branded semi-automatic washing machine from the company showroom in mid - November 2020 by paying ₹ 9600/- The machine was defective from the very first day. After raising his grievance to the company, a service executive visited, and found that one of the wheels of the machine was totally broken and spin tub was also not working properly. Consumer made a request to replace the machine or else refund the amount, but had not got any response. | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “replacement approved mail sent to customer; new machine will be delivered within 3-5 working days” | ||||
| Consumer Remark in INGRAM | Excellent! Very much delighted and obliged with the help of National Consumer Helpline. Thanks for all your support to get this done | ||||
