| NCH Docket No | 2419267 | Dated | 2020-12-01 | Sector | Consumer Durables |
|---|---|---|---|---|---|
| Problem Reported | Consumer had booked a branded oven on the company website in the first week of September 2020, and had made the payment of ₹36990/- from his credit card. The same was delivered, but when the company engineer visited for installation, he said that the product was in a damaged condition. So, the consumer raised the request for replacement, but the company did not provide any response for the replacement request. | ||||
| Escalation by NCH | As the Company is a convergence partner of the National Consumer Helpline; the grievance was responded by the Company on the NCH Portal that “Refund Paid”. | ||||
| Consumer Remark in INGRAM | When NCH spoke to the consumer, he confirmed that he had got the refund of the amount paid of ₹36990 in his account. He was very happy with the efforts made by NCH. | ||||
