| Problem Reported |
Consumer had booked a personalized gift (Photo Lamp) from an online gifting portal; and had received the expected date of delivery for the order. He had paid the amount ₹2689/-, by the online mode. The day earlier to the expected date of delivery, the status of the order showed that it was dispatched through a courier and the AWB number was mentioned. However, the order was not delivered the next day, and even after two days, it was not delivered to the consumer. So, he cancelled the order and requested for the refund but got no response from the company as to when the amount would be refunded in his account. |
