| NCH Docket No | 2525206 | Dated | 2020-01-26 | Sector | Banking |
|---|---|---|---|---|---|
| Problem Reported | Consumer had received a refund from an online shopping portal in end January 2021, of an amount of ₹9499/-. The company had provided the ARN no. also, but the same was not reflecting in consumer’s bank statement. The bank had not yet updated the refund amount in his bank account, and they were not providing any response on it also. | ||||
| Escalation by NCH | As the Bank is a convergence partner of the National Consumer Helpline; the grievance was received by the Bank on Real Time Basis. The Bank has responded that, “After receipt of the complaint, we have called complainant on his registered mobile no regarding the details of the complaint. Complainant informed us that, the matter is resolved and requested to close the complaint.” | ||||
| Consumer Remark in INGRAM | When NCH spoke to the consumer, he confirmed that he had got the refund of ₹9499 in his account. He was very happy and satisfied with the efforts made by NCH. | ||||
