| Problem Reported |
Consumer got a call from a company executive in mid-October 2020, who told him about advantages of a life insurance policy and convinced him to purchase it, which the consumer did, by paying ₹57500/- by credit card. When he checked the policy, terms in the soft copy that was sent to him, he realized that it was different than what was communicated to him. So he decided to cancel it and accordingly, sent an e- mail to the company for cancellation. But he did not receive any response. He then sent a series of e-mails to the customer service help id of company but still did not get any response. He wanted the refund of ₹57500/- |
