| Problem Reported |
Consumer had booked a flight ticket in February 2020 from a travel portal to travel from New Delhi to Vancouver (Canada) in early April by an international airline and had paid the amount of ₹43,048. After the news of the spread of Corona virus, he decided to cancel his ticket, and the airline confirmed that there would not be any cancellation charges and the full ticket amount would be refunded. On cancelling the ticket, the travel portal denied the refund, and informed the consumer that a written confirmation of the refund amount from the Airlines was required. He had forwarded the email confirmation, but the travel portal had not responded yet. |
