| NCH Docket No | 2001714 | Dated | 2020-05-03 | Sector | E-commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer had ordered branded speakers from an online shopping portal in mid-March 2020 and had paid a sum of ₹2399. Later on, due to delay in delivery, he cancelled the order and applied for the refund to be credited in his account. This was showing in the status of the order on the online shopping portal as well. But even after a month of repeated mails and calls to customer care, no action had been taken. He requested NCH to look into the matter seriously, as he felt that NCH was his last hope to get his hard-earned money back. | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded to by the company on the NCH Portal as “...We would like to inform you that the refund of Rs. 2,399/- has been processed by the seller to his Debit Card linked with his e-wallet account...” | ||||
| Consumer Remark in INGRAM | refund successfully credited...THANKS | ||||
