| NCH Docket No | 3753458 | Dated | 2022-08-17 | Sector | e-commerce - Online Booking (Hotel /Travel/ Ticket) |
|---|---|---|---|---|---|
| Problem Reported | Consumer had booked a flight ticket and was trying to reschedule the flight to the next day, just within 4 hours of booking. Despite rescheduling within such a short notice, the airline was charging a very high date change fee. Consumer wanted NCH to help her get the refund. | ||||
| Escalation by NCH | As the online travel company is not a convergence partner of NCH, the grievance was e-mailed to them and the company responded that ” xxxx (company) has reviewed the case and completed the refund on xxxx for the excess amount of INR 6930 collected from pax back to the same card used in booking. A refund completion email has been sent to passenger's email as per booking record on the same day”. | ||||
| Consumer Remark in INGRAM | Excellent! Wonderful service from the consumer helpline. I got back my money from the airline for the exorbitant fees they have charged me. I am very thankful to this portal for resolving this issue so fast. | ||||
